Reporting to the Vice President of Development Operations and working closely with the Center for Excellence team, the Senior Manager is also responsible for improving the use of donor information and prospect research for engagement, cultivation, and solicitation purposes.

• Lead business intelligence activities, including reporting and dashboard support to Development Professional and Senior Management.
• Work closely with the Development Data Analyst and Center for Excellence team to implement a data-quality and cleansing strategy for our CRM (a Salesforce platform) and provide other general database administration support.
• Act as customer service point for day-to-day CRM reporting needs, troubleshooting and technical questions.
• Optimize use of database and stay current on technological trends that impact City Year’s operation.
• Manage assignment, distribution and logistics of the Events Kit and related technologies and devices.
• Support development of the CRM’s Events Module.
• Lead Headquarters development team to ensure updated CRM records, pledge notices and gift transmittals.
• Other duties as assigned by the Vice President of Development Operations.

• BA/BS degree required.
• 3 or more years of project management experience in a development, communications, or account management role.
• Excellent database skills, with Salesforce experience strongly preferred.
• Excellent organizational skills, ability to handle multiple tasks and think critically.
• Exceptional oral and written communication skills with a demonstrated ability to engage a wide range of audiences.
• Demonstrated ability to work with individuals with diverse backgrounds, interests, and skills.
• Strong base knowledge of fundraising including foundation and corporate relations, individual giving programs, and special events.
• Commitment to helping a highly successful organization in implementing systems and structures to support significant growth.
• Strategic, analytical approach combined with a strong work ethic, interpersonal professionalism and charisma.
• Deep understanding of City Year’s mission and the national service movement is helpful.
• AmeriCorps/City Year alumni are encouraged to apply.

Compensation and Benefits

Compensation commensurate with experience. Great benefits including health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.